Services
An audit, a focused business session, or a documentation pilot. Choose the support that fits the question.
Ways to begin
You do not need to choose before getting in touch. An initial conversation helps establish fit; scope and fee are agreed before project work begins. Email an inquiry about availability from January 2027.
Find what makes a website, shop, document, or customer-facing experience difficult to use.
Best fitSomething is not communicating clearly, and you need to know where to focus.
Typical handoffPrioritized observations and recommendations.
Work through one business question and its next decision.
Best fitYou are deciding what to launch, revise, prioritize, or postpone.
Typical handoffA decision brief and agreed next actions.
Bring scattered project or program materials into a more usable form.
Best fitDocuments, responsibilities, or handoffs have become disconnected.
Typical handoffA workflow map and documentation priorities.
An illustrative scenario for discussing scope. It does not describe a completed client engagement or promise an outcome.
A small business with unclear offers may need a simpler customer journey and a prioritized plan. The appropriate scope depends on its needs; the owner approves what moves forward.
Before work begins
Your proposal names the outcome, deliverables, timeline, fee, review process, privacy needs, and handoff. Work begins after written approval and any required payment.
A limited number of sliding-scale openings may be available for selected strategy-only engagements. Individuals and small businesses are welcome to ask about fit, access needs, and current availability.
